Frequently Asked Questions
Quotes
How long is a quote valid for?
Quotes are valid for 1 hour (TTL). Always check expires_at before creating an order, as expired quotes cannot be used and will be rejected. If the quote has expired, request a new one.
Can I reuse a quote for multiple orders?
No. Each quote can only be used once. Once a quote is converted into an order it is marked as consumed. Attempting to reuse it will return 422 QUOTE_ALREADY_CONSUMED.
Can I cancel a quote?
Quotes cannot be canceled. They can be accepted or rejected by the user, and will automatically expire after their TTL if no action is taken.
Orders
What delivery type should I use?
You can use any transfer type. Use mobile_transfer for most events, and mobile_qr or pdf only if mobile transfer is not supported.
What is the transfer_email in the order response?
It is the email address TBB sends the ticket transfer instructions to. The recipient must complete the transfer before the delivery_deadline.
What happens if my customer misses the delivery_deadline?
If the delivery deadline is missed, the order will be automatically expired. The customer will need to create a new order by submitting their tickets again to receive a new quote.
Can I cancel an order after it is created?
Order cancellation is not currently available via the API. Contact support@ticketbuyback.com with your order_id for manual assistance.
Payouts
How does TBB pay me for an order?
TBB pays you via your configured payout method once the ticket transfer is received and verified.
When does TBB charge my card on file?
Your card on file is only charged in the event of a fraud or dispute. It is not charged for normal orders.
Errors & Troubleshooting
I'm getting 403 PAYOUT_METHOD_NOT_CONFIGURED. What do I do?
Your TBB partner account does not have a Payout Method configured. Complete the Payout Setup Guide before creating quotes or orders.
How do I report a bug or get support?
Email dev@ticketbuyback.com and include the meta.request_id from the failing response. This allows the TBB team to locate and debug the issue quickly.
Reach out to the Ticket Buyback partner team at support@ticketbuyback.com. Include your partner_id and any relevant request_id values to help us assist you faster.